Privacy Policy

Last Updated: April 2025

At Umrahly ("we", "our", "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, including when you book a personal Umrah guide, sign up for emails, or contact us through our platform.

1. Information We Collect

a. Personal Information You Provide

• Contact details – name, email address, phone number (including WhatsApp number)
• Booking information – preferred dates, guide preferences, location, and travel plans
• Payment details – processed securely through third-party platforms like Stripe or PayPal (we do not store card information)

b. Automatically Collected Data

• IP address
• Device and browser type
• Pages visited, session duration, and other analytics (via cookies and third-party tools such as Google Analytics)

c. Communication Data

• Messages sent through our contact forms or chat tools
• Emails and support requests
• WhatsApp or SMS communication history (when applicable)

2. How We Use Your Information

We use your data to:

• Deliver and manage your Umrah guidance service
• Respond to inquiries or support requests
• Process payments and confirmations
• Improve our services and customize your experience
• Send occasional messages about updates, offerings, or relevant content (you can opt out anytime)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your data. We may share information with:

• Trusted service providers (e.g., payment processors, email marketing tools, analytics platforms)
• Personal guides (only the information necessary to coordinate your service – e.g., name, meeting time)
• Law enforcement, when required by law or to protect legal rights

4. Cookies and Tracking

We use cookies to:

• Enhance your browsing experience
• Track website usage through Google Analytics
• Remember user preferences (e.g., login status, chat sessions)

You can disable cookies in your browser settings. However, doing so may affect site functionality.

5. Data Storage and Security

Your data is stored securely on encrypted servers. We implement:

• SSL encryption
• Secure payment processing via PCI-compliant platforms
• Access controls for internal data management

While we take strong precautions, no method of transmission is 100% secure. By using our site, you accept this risk.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Request a copy of the information we hold about you
• Lodge a complaint with your local data protection authority (e.g., ICO in the UK)

To make a request, please contact us at hello@umrahly.com.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., travel tools, religious resources). We are not responsible for their privacy practices. We recommend reviewing their policies individually.

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that a child has submitted information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted via this page with the updated date. We recommend reviewing it periodically.

10. Contact Us

If you have questions about this policy or how your data is handled, please contact:

• Umrahly
• Email: hello@umrahly.com
• Phone/WhatsApp: +020 012000 0000
• www.umrahly.com